Questions about financing, managing your account or our Web site? Start here with our Frequently Asked Questions.
OWNERS
Q. Where can I find my payoff amount on the Mercedes-Benz Financial Services Web site?
Q. Where can I find my payoff amount on the Mercedes-Benz Financial Services Web site?
A. Finding your payoff amount is simple. Just go to My Account and log in. After you’ve logged in, at the bottom of your account summary select Request Payoff Amount.
Q. How can I make a payment?
Q. How can I make a payment?
A. Mercedes-Benz Financial Services offers two convenient ways for you to make a payment. If you’re looking to eliminate the hassles of stamps and snail mail, Pre-Authorized Payment is the ideal solution. Signing up for Pre-Authorized Payment is quick and easy. From My Account go to Update Profile > Payment Options and select Pre-Authorized Payment, supply the requested information on the Pre-Authorized Payment Authorization Agreement, then print, sign and mail it to us along with a void cheque. Please make sure
all
account holders have signed the Authorization Agreement before mailing. Mercedes-Benz Financial Services will notify you when your Pre-Authorized Payment account goes into effect, then we’ll automatically deduct your monthly payment from your chequing/savings account. Please remember that you must continue to send in your payments by mail until you are notified Pre-Authorized Payment has been established. If you prefer make a payment the conventional way, simply mail your payment to the Mercedes-Benz Financial Services office that services your account.
Mercedes-Benz Financial Services
2680 Matheson Blvd. East
Suite 500
Mississauga, Ontario
L4W 0A5
Toll Free: 1-888-LEASE MB (1-888-532-7362)
Q. How can I update my personal information?
Q. How can I update my personal information?
A. Log in to My Account and then select Update Profile. There you have the opportunity to update your personal information or account preferences. Simply select the Personal Information tab, update your information as necessary and click Submit when finished. Your information will be updated for the account you accessed.
Q. I need more help.
Q. I need more help.
A. For further assistance with your Mercedes-Benz Financial Services account, including where to mail your payment, please e-mail using Contact Us, call or write us. For assistance regarding your vehicle, visit the Mercedes-Benz website, or contact your local Mercedes-Benz dealer for the latest vehicle information.
